Customer Satisfaction is our main goal.
In accomplishing this goal, we feel that it is important for everyone to know and understand our delivery policies.
Delivery charges vary depending upon material type, material quantity,
and physical delivery location.
We make a conscious effort to handle all delivery requests in the order in which they are received, regardless of how the request was received (email, phone, website delivery request form).
We encourage our customers to view the materials prior to scheduling delivery.
Our dispatcher will call you to setup your delivery, please do not use multiple means of submitting a delivery request, this will not speed up the process.
The dispatcher will provide you with a sales order number and collect card information from you at the time he schedules your delivery.
The dispatcher can discuss the conditions of the
drop site with you during scheduling.
We rely strongly upon our drivers’ judgement,
when it comes to determining whether or not a drop site feasible.
It is always best to have a backup spot picked out,
in case your preferred spot will not work.
Our delivery driver must be able to contact you by phone prior to delivery, any special exceptions to this must be approved by the dispatcher at the time of scheduling.
If our driver is unable to make contact with you, it may result in your delivery being skipped over, which may or may not incur a rescheduling fee.
Our delivery driver will show you the material prior to unloading
and ask that you sign a form for approval and receipt of product.
Any deliveries that are refused at the delivery site,
the customer will still be responsible for paying the delivery charge.
We run deliveries Monday through Friday from 8am to 4pm,
and Saturdays from 10am to 2pm.
Lead time for delivery varies drastically depending upon the time of year.
It is not uncommon for deliveries to be booked out a week in advance during the summer season, the more notice you can give the better we can accommodate your request.
Deliveries must be canceled or rescheduled at least 48 hours prior to delivery or the customer will be subject to a $35.00 Rescheduling Fee or Cancelation Fee equal to the delivery charge.