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Customer Satisfaction is our main goal.

In accomplishing this goal,

we feel that it is important for everyone

to know and understand our delivery policies.

Please Read Entire Policy.

Delivery charges vary depending upon material type,

material quantity, and physical delivery location.

We make a conscious effort to handle all delivery requests in the order in which they are received,

regardless of how the request was received (email, phone, website delivery request form).

We encourage our customers to view the materials prior to scheduling delivery.

Any deliveries refused at the delivery site will still be  responsible for paying the delivery charge.

Our dispatcher will call you to setup your delivery.

Please do not use multiple means of submitting a delivery request,

this will not speed up the process.

The dispatcher will provide you with a sales order number.

He will collect card information from you at the time he schedules your delivery.

A card number is required to secure the order.

However, he can set you up for check or cash on delivery to the driver,

as long as the order has been secured with a card.

Adjustments, rescheduling or cancelations need to be made two days prior to delivery.

Rescheduling or adjustments made within two days of delivery will incur a $30.00 late order modification fee.

Any orders canceled within two days of delivery will incur a $50.00 late cancelation fee.

The dispatcher can discuss the conditions of the drop site with you during scheduling.

We rely strongly upon our drivers’ judgement,

when it comes to determining whether or not a drop site feasible.

It is always best to have a backup spot or two picked out,

in case your preferred spot will not work.

If our driver is unable to deliver your materials safely,

you will still be charged a delivery charge.

Our delivery driver must be able to contact you,

by phone prior to delivery.

 

Any special exceptions to this,

must be approved by the dispatcher,

at the time of scheduling.

If our driver is unable to make contact with you,

it may result in your delivery being skipped or canceled,

which may or may not incur a rescheduling fee or cancelation fee.

Our delivery driver will show you the material prior to unloading

and ask that you sign a form for approval and receipt of the product.

We encourage our customers to view the materials prior to scheduling delivery.

Any deliveries that are refused at the delivery site,

will still be responsible for paying the delivery charge.

Dump Truck Deliveries are always quoted in 2 hour time windows.

Specific delivery delivery times cannot be guaranteed.

Orders for McPheeters Turf will never be quoted delivery times or time windows. 

Lead time for delivery varies drastically depending upon the time of year.

It is not uncommon for deliveries to be booked out a week or more during the summer season,

the more notice you can give the better we can accommodate your request.

If you have any questions regarding this policy please give us a call and we would be glad to discuss it!

541-389-9663

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