Delivery Policy

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Customer Satisfaction is our main goal.

 

​In accomplishing this goal, we feel that it is important for everyone to know

and understand our delivery policies.

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Please Read Entire Policy.

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Delivery charges vary depending upon material type, material quantity, physical delivery location, and drop spot conditions.

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We make a conscious effort to handle all delivery requests in the order in which they are received, regardless of how the request was received (email, phone, website delivery request form).

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We encourage our customers to view the materials prior to scheduling delivery.

Any deliveries refused at the delivery site will still be responsible for paying the delivery charge.

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Our dispatcher will call you to set up your delivery.

Please do not use multiple means of submitting a delivery request, this will not speed up the process.

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The dispatcher will provide you with an order number once scheduled.

Payment is due when scheduled.

We require a credit card for delivery orders.

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Any adjustments, rescheduling, or cancelations that you may have, you need to request at least two days prior to delivery.  ​Rescheduling or adjustments made within two days of delivery will incur a $30.00 late order modification fee.  Any orders canceled within two days of delivery will incur a $50.00 late cancellation fee.

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The dispatcher can discuss the conditions of the drop site with you during scheduling.

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We rely strongly upon our drivers’ judgement when it comes to determining whether a drop site is feasible.

​It is always best to have a backup spot or two picked out, in case your preferred spot will not work.

​If our driver is unable to deliver your materials safely, you will still be charged the delivery charge.

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Our delivery driver must be able to contact you, by phone, prior to delivery.

​Any special exceptions to this must be approved by the dispatcher, at the time of scheduling.

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If our driver is unable to make contact with you, it may result in your delivery being skipped or canceled,

which may or may not incur a rescheduling fee or cancelation fee.

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Our delivery driver will show you the material prior to unloading and ask

that you sign a form for approval and receipt of the product.

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We encourage our customers to view the materials prior to scheduling delivery.

Any deliveries refused at the delivery site will still be responsible for paying the delivery charge.

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Dump Truck Deliveries are always quoted in 2 hour time windows.

We cannot guarantee specific delivery times.

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Orders for McPheeters Turf will never be quoted delivery times or time windows. 

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Lead time for delivery varies drastically depending upon the time of year.

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It is common for deliveries to be booked up a week or more during the summer season.

The more notice you can give the better we can accommodate your request.

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If you have any questions regarding this policy please give us a call and we would be glad to discuss it!

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541-389-9663